Agent Rules & Regulations

Rules and regulations as it applies to an agent and Shopkite’s processes

Acceptance as a new agent

You are expected to have completed your training and certification before being accepted as an active agent.
As a new agent, you will be required to go through an interview session with the Head of Growth (or a delegated staff of Shopkite). If you miss the time of your interview without prior notice, your account will be prevented from applying again until after three months.
For new agents, after you get assigned your first job, an amount will be deducted from your wallet to provide you with the necessary kits:
- T-Shirt
- Notepad & Pen
You will repay this amount by refunding N1,000 on every new earning.
Your first job will be an apprenticeship process with a more experienced agent. Your supervisor will earn 5% of your commission or a minimum of N5,000 (the larger amount will apply).
In the event that there is no experienced agent available to accompany you, the Head of Growth will assign someone to support virtually. A virtual supervising agent will earn 3% of your commission or a minimum of N3,000 (the larger amount will apply).

Engaging prospects and merchants

Sales people should not accept payments from merchants who do not provide a specific date for services.
Prices must be verified on the website and quoted in writing (not just verbally) to merchants.
Inform merchants that we ship through 3PLs (3rd Party Logistics) partners. They should expect to be contacted by our logistics partners.
Confirm if the prospective merchant has previously engaged another agent.
Never receive payments on-behalf of ShopKite.
Never misrepresent the offerings or services of ShopKite.
Report all/any fraudulent activities by either other agents, merchants or staff of ShopKite.
Never partake in any fraudulent activity.

Executing a job

If an agent doesn’t show up for an accepted job more than once, such agent will be automatically suspended. Agent status can be reinstated if good reason is provided.